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Customer Service Representative

2 months ago

Truro, Cornwall, United Kingdom National Trust Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our retail team as a Retail Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and maintaining a clean and organized shop floor area.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner.
  • Assist customers with their purchases, offering advice and guidance on products and services.
  • Receive, unpack, and arrange deliveries, ensuring that stock is accurately recorded and stored.
  • Contribute to the creation of visually appealing shop displays, promoting our products and services.
  • Work collaboratively with other team members to maintain a clean and organized shop floor area, adhering to health and safety standards.

Requirements

  • Customer-focused with a positive attitude and excellent communication skills.
  • Able to work effectively as part of a team, as well as independently.
  • Well-organized and adaptable, with a willingness to learn new skills.

What We Offer

  • A competitive hourly rate.
  • A comprehensive training program to develop your skills and knowledge.
  • The opportunity to work in a dynamic and supportive team environment.
  • A range of benefits, including a pension scheme, free entry to National Trust places, and a tax-free childcare scheme.