Customer Service Liaison
2 weeks ago
At Belmond Management Limited, we're seeking a Customer Service Liaison to join our team of dedicated professionals. This exciting opportunity is based in London and reports directly to the Contact Centre Leader.
Key Responsibilities:- Develop strong relationships with on-property operations teams for seamless guest experiences.
- Meet Service Level Agreement targets for response times and case classification accuracy in Salesforce Omnichannel.
- 1-2 years' experience in a similar role, preferably within luxury travel or hospitality.
- Excellent computer skills, including MS Office and reservation programs.
We pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with colleagues and guests. Our comprehensive compensation package includes:
- A competitive salary (£25,000 - £30,000 per annum) and bonus scheme.
- Enhanced maternity and paternity pay.
- Team social events and wellness programme throughout the year.
- Further learning & development opportunities within Belmond.
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Customer Service Liaison
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