Hospitality Operations Manager

3 weeks ago


London, Greater London, United Kingdom Compass Group UK & Ireland Full time

**Job Overview**

At Compass Group UK & Ireland, we are seeking a skilled Hospitality Operations Manager to join our team at the National Theatre. This exciting role offers the opportunity to work in a dynamic food and drink destination, delivering legendary experiences to customers.

As a key front-of-house leader, you will oversee the delivery of operations in our Understudy department and provide support to Team Leaders and Customer Service Assistants. You will be responsible for driving World Class Hospitality at the National Theatre, ensuring that all patrons receive a world-class experience.

**Key Responsibilities**

  • Drive World Class Hospitality at the National Theatre in an operations-based role.
  • Act as a Duty Manager for the wider National Theatre Food and Drink team in day-to-day operations.
  • Brief, lead, and motivate team leaders and CSAs on daily financial targets, KPIs, service standards, and The People Piece.

**Requirements**

  • Previous experience of working in a high-volume single or multi-venue hospitality or leisure venue.
  • Awareness of COSHH (desirable)
  • Level 3 Food Hygiene (desirable)
  • Knowledge of EPOS and procurement systems (desirable)

**Salary:** £33,408 per annum

The successful candidate will have excellent leadership and communication skills, with a strong focus on customer satisfaction. If you are passionate about delivering exceptional customer experiences and have a proven track record in hospitality operations, we encourage you to apply for this exciting opportunity.



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