Senior Technical Support Manager

3 weeks ago


Dartford, Kent, United Kingdom Tiro Associates - Executive Search & Selection Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Technical Support Manager to lead our Technical Support team in delivering exceptional customer service and technical knowledge. As a key member of our team, you will be responsible for managing, supporting, and guiding team members to achieve our high standards.

Key Responsibilities:

  • Manage and lead the Technical Support team, including line management, day-to-day work, recruitment, training, and development.
  • Oversee the incoming calls and emails for technical support and advice, troubleshooting technical issues.
  • Develop strong relationships with customers and colleagues to understand their technical needs and expectations.
  • Develop and implement the department's technical support training, initiatives, processes, and systems (KPIs).

Requirements:

  • NVQ level 3 with a technical emphasis on electrical/electronic/automotive (or equivalent).
  • Experience in a technical services field role within the commercial vehicle/off-highway market is highly desirable.

What We Offer:

  • An attractive basic salary.
  • A bonus up to 10%.
  • Hybrid working (3 days on-site).
  • Gym membership.
  • Pension.
  • Private healthcare.
  • Life assurance.
  • 25 days' holiday + 8 statutory days.

About Us:

Tiro is a specialist employment agency and employment business assisting with both contract and permanent opportunities in the global automotive, aerospace, electronics, and manufacturing sectors.



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