Senior Technical Support Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Senior Technical Support Manager to lead our Technical Support team in delivering exceptional customer service and technical knowledge. As a key member of our team, you will be responsible for managing, supporting, and guiding team members to achieve our high standards.
Key Responsibilities:
- Manage and lead the Technical Support team, including line management, day-to-day work, recruitment, training, and development.
- Oversee the incoming calls and emails for technical support and advice, troubleshooting technical issues.
- Develop strong relationships with customers and colleagues to understand their technical needs and expectations.
- Develop and implement the department's technical support training, initiatives, processes, and systems (KPIs).
Requirements:
- NVQ level 3 with a technical emphasis on electrical/electronic/automotive (or equivalent).
- Experience in a technical services field role within the commercial vehicle/off-highway market is highly desirable.
What We Offer:
- An attractive basic salary.
- A bonus up to 10%.
- Hybrid working (3 days on-site).
- Gym membership.
- Pension.
- Private healthcare.
- Life assurance.
- 25 days' holiday + 8 statutory days.
About Us:
Tiro is a specialist employment agency and employment business assisting with both contract and permanent opportunities in the global automotive, aerospace, electronics, and manufacturing sectors.
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