Customer Experience Consultant

2 weeks ago


London, Greater London, United Kingdom Kantar Group Full time
Unlock Customer Insights

We are seeking a highly skilled CX Strategy and Insight Manager to join our team at Kantar Group.

The ideal candidate will have a strong background in customer experience strategy, research, and data analysis. You will work closely with clients to understand their business objectives and craft the most appropriate CX solution to meet these objectives.

Key responsibilities include:

  • Developing collaborative, strategic partnerships with clients and driving the CX strategy of top brands
  • Contributing significantly to the design and delivery of insight on CX programmes
  • Developing a proven understanding of Kantar's CX domain offer and commonly used CX measurement metrics

As a key member of our team, you will be responsible for ensuring that design rigour is built in for clients, including survey sampling, methodology, questionnaire design, analysis planning, data interpretation, and insight deliverables.

We estimate this role to pay £60,000 - £80,000 per annum, depending on experience.



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