Rural Insurance Claims Specialist
1 week ago
Job Title – Rural Insurance Claims Specialist
Location – Hertfordshire/Buckinghamshire
Position Summary
- A field-based position to manage a mixed portfolio of claims, including domestic, commercial, and agricultural claims, typically up to £150,000.
Key Responsibilities
- Contribute to the general property productivity targets through effective planning and organization of personal workload.
- Manage client relationships through the delivery of SLAs and achievement of KPIs, in addition to proactive client and broker interaction to assist in efficient claims handling and business development opportunities.
- Ensure all adjusting activities are fully compliant with the company's procedures and external regulatory requirements.
- Participate in the delivery of projects, ensuring personal contribution is completed within timescales and project requirements.
- Maintain awareness of the Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for one's own training and development.
Skills
- Problem-solving ability to recognize difficulties and take the appropriate steps to address the issues.
- Experience of using Symbility would be advantageous.
- Project management skills to deliver targets within budgets and timescales.
- Ability to demonstrate attention to detail.
- Dispute and resolution handling skills to manage high-level customer complaints effectively and proactively.
- Efficient use of technology.
- Ability to work on one's own initiative and within a team environment.
- Strong communication skills, both written and verbal.
Experience Needed
- Insurance qualification (preferably ACII or ACILA) or extensive claims adjusting experience preferred.
- Previous involvement in insurer client relationship management.
- Experience of agricultural insurance claims, rural communities, and challenges preferred.
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