Field Service Engineer Specialist

5 days ago


London, Greater London, United Kingdom Pertemps Network Group Full time £50,000
Pertemps Network Group is seeking a passionate and skilled Field Service Engineer to join their team. As a leading company in the development and supply of maritime navigation and surveillance radar systems, they require someone who can work within the Customer Service Department, primarily field-based, supporting customers around the world. This role involves regular travel within the UK and internationally, with most trips lasting no longer than two weeks.

This position includes performing a range of service interventions, such as installation, commissioning, troubleshooting, and acceptance testing. The successful candidate will be responsible for completing detailed service reports and submitting expense claims promptly following each activity. Effective communication with line management regarding technical issues encountered in the field is also crucial.

In the office, support the Customer Services Technical Helpdesk by responding to customer emails and writing technical advice sheets when needed. The ideal candidate will strive to enhance quality, drive improvements, and ensure customer satisfaction. They should participate in necessary training courses to maintain and develop skill sets.

Key qualifications include reading and interpreting technical manuals, knowledge of computers (hardware and software applications), previous experience in a field servicing environment (ideally in the marine sector), basic understanding of networking, full driving license, valid passport, and ability to work in confined spaces.

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