Customer Service Lead

2 weeks ago

Eastbourne, East Sussex, United Kingdom HR GO Recruitment Full time

Job Title: Customer Service Lead - Fire Door Specialist

Job Type: Permanent

Location: Eastbourne

Salary: £26,000 - £28,000 per annum

Work Type: Full-time

Working Hours: Monday to Friday, 8:00am - 5:00pm

About the Role:

HR GO Recruitment is seeking a highly motivated and customer-focused Customer Service Lead to join our client's fire door inspection, maintenance, and installation company based in Eastbourne. As a key member of the team, you will be responsible for providing exceptional customer service to new and existing clients, managing new enquiries, and following up with prospects to upsell and discuss services.

About the Company:

Our client is a reputable fire protection company that works with commercial, industrial, and residential clients. They are committed to safety, quality, and innovation, and have established themselves as a trusted partner in the fire protection industry.

Key Responsibilities:

  • Take accurate new enquiry information and utilize a dedicated enquiry management system
  • Keep customer records and information up to date
  • Follow up with prospect customers to generate more business
  • Provide quotations to customers
  • Answer and manage any questions regarding services and products
  • Liaise with homeowners, landlords, or property maintenance teams
  • Discuss various packages and services with customers
  • Keep up to date with legislation and policies within fire door
  • Book in appointments and manage diaries

Requirements:

  • Previous customer service experience (inbound) required
  • Previous fire door experience would be desirable (not essential)
  • Must be confident over the phone to liaise with customers and third parties
  • Proficient using Microsoft packages and computers

What We Offer:

  • 22 days annual leave (plus bank holidays)
  • Hybrid working available
  • Membership for The Foundry - A modern and new shared office space
  • Progression opportunities available
  • Bonus Scheme (after probation on agreed basis)

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