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Salesforce Business Analyst
1 month ago
Job Title: Salesforce Business Analyst - Education Sector Expert
Job Summary: We are seeking an experienced Salesforce Business Analyst to join our team at TECHOHANA. The successful candidate will work on a brownfield project focused on optimising existing processes and introducing automation to enhance operational efficiency in the education sector.
Key Responsibilities:
- Stakeholder Engagement: Build strong relationships with stakeholders across all levels, understanding business needs and ensuring alignment with Salesforce capabilities.
- Requirement Gathering: Conduct detailed requirement-gathering sessions to capture the business objectives and challenges, translating them into actionable Salesforce solutions.
- Process Optimisation: Assess and refine existing Salesforce processes to optimise efficiency, introducing automation wherever possible to improve overall workflow and reduce manual intervention.
- Gap Analysis: Perform a comprehensive analysis of current systems, identifying gaps in functionality and recommending improvements to meet organisational goals.
- Documentation & Solution Design: Create detailed business requirements, process documentation, and user stories to guide technical teams in implementing effective Salesforce solutions.
- Collaboration with Technical Teams: Work closely with Salesforce developers and administrators to ensure that solutions meet business expectations and are delivered on time and within budget.
- User Training & Support: Provide ongoing training and support to end users to ensure that new solutions are effectively adopted and utilised within the organisation.
Requirements:
- Demonstrated experience as a Salesforce Business Analyst, preferably in the education sector.
- Proven expertise in optimising Salesforce solutions and delivering process improvements.
- Strong communication skills, with the ability to liaise effectively with stakeholders across various levels of the business.
- Ability to work independently and within a dynamic team.
