IT Support Specialist

2 weeks ago

South Nutfield Surrey, United Kingdom YourRecruit (UK) Full time

Job Title: 1st Line Support Engineer

Job Type: Full-time

Location: Redhill (remote work options available)

Job Description:

We are seeking a highly motivated and customer-focused IT Support Specialist to join our team at YourRecruit (UK). As a 1st Line Support Engineer, you will be the first point of contact for our customers, providing exceptional technical support and service.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Collaborate with the technical team to resolve complex issues
  • Document and track customer interactions and issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends

Requirements:

  • 1-2 years of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of IT service management principles and practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for IT support, please submit your application, including your resume and a cover letter, to [insert contact information].

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