Hospitality Operations Manager
3 weeks ago
Care Home Hospitality Excellence
About the Role
As a Hospitality Manager with The Cinnamon Care Collection, you will oversee the delivery of exceptional dining experiences across our luxurious care homes, Leah Lodge and Rectory Court. Our residents deserve the best, and you will ensure that high standards are met in every aspect of hospitality operations.
Key Responsibilities
- Develop and implement strategies to enhance customer satisfaction, ensuring a seamless experience for residents and their families.
- Collaborate with the General Manager and Head Chef to drive quality improvements in food presentation, menu content, and service standards.
- Supervise and train a team of dedicated hospitality professionals, fostering a culture of excellence and customer-centricity.
- Monitor and optimize budget control, purchasing, and auditing processes to maintain high standards while minimizing costs.
- Ensure that all areas of the homes are clean, well-maintained, and compliant with regulatory requirements.
- Attend evening and weekend functions to facilitate exceptional service and quality experiences for residents and guests.
Requirements
- Proven track record in hotel or catering management, with expertise in budget control, purchasing, and auditing.
- Strong communication and leadership skills, with the ability to motivate and develop a team.
- Knowledge of quality service standards and ability to maintain high levels of customer satisfaction.
The Cinnamon Care Collection
We are a Top 20 Care Home Group 2024, committed to delivering award-winning care and services to our residents. Join our team and be part of a dynamic and supportive environment that values excellence and customer satisfaction.
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