Customer Service Liaison

6 days ago


Belfast, United Kingdom Progressive Building Society Full time
About Progressive
Progressive Building Society is a leading home-grown organisation with a proud reputation for customer service excellence. Our personal and caring approach has helped generations of local people save and become homeowners.

We are committed to providing an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork. We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.

We aim to provide excellent customer service to our members and administrative support to the branch. As a Financial Support Specialist, you will be the first point of contact, offering a professional service in a manner that reflects the Societys values; build relationships with our Members; maintain knowledge of our products; operate branch systems; carry out a range of daily branch tasks including those for start of day, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing and end of day; carry out a range of investment tasks in relation to account opening, passbooks, investment receipts and withdrawals, account closure, death of investors, non-personal accounts, NOR accounts and account amendments; maintain knowledge of branch, investment and security procedures; adhere to the Societys Treating Members Fairly standards; deal with enquiries face to face and over the telephone in a professional manner; undertake various administrative duties including mortgage administration duties if / as required; liaise with Head Office staff as required.

You will also contribute to the achievement of the Societys Corporate Plan. Participate in the day-to-day activities of the team and work effectively as a team member, ensuring that the highest standards of member service and work output are achieved. Keep abreast of the latest innovations and developments, relative to your remit. Ensure compliance at all times with Society, regulatory and statutory requirements. Help implement new practices, positively responding to change and make suggestions to drive continuous improvement. Meet performance measures and KPIs set for you and your team. Communicate in a timely and effective manner with members of your team and other parts of the business. Participate in training & development opportunities.

The role requires:
  1. A minimum 2 years cash handling experience
  2. IT literate and proficient in the use of Microsoft Office
  3. Excellent communication & numeracy skills
  4. A positive attitude to customer service
  5. The ability to work well as part of a team
  6. An enthusiastic and positive attitude to work


Salary: £25,000 - £35,000 per annum

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