Operations Support Professional

3 weeks ago

Nottingham, Nottingham, United Kingdom Actons Solicitors Full time

We are seeking a skilled Operations Support Professional to join our dynamic team at Actons Solicitors.

This is an excellent opportunity for a motivated and organized individual to work closely with our Operations Co-ordinator, providing a high level of administrative support to the business.

As a successful candidate, you will be part of a friendly and down-to-earth team, enjoying a healthy work-life balance. You will play a key role in delivering an exceptional experience to colleagues and clients.

Your day-to-day tasks will include supporting the Operations Co-ordinator with answering incoming calls, welcoming visitors, managing client meeting spaces, opening, sorting, and distributing post, and performing various administration duties.

You will also provide support to the wider team, which includes our Director & Chief Operations Officer, IT Manager, Marketing & BD Business Partner, and Operations Co-ordinator.

While working hours will primarily be Monday to Friday, 9am – 5pm, occasional early morning or evening events may require additional time. Such instances will be compensated through overtime or time off in lieu (TOIL), subject to the firm's discretion.

Key Responsibilities:
  • Front of House
    • Answering all calls to our main phone number with a high standard of client care and confidentiality.
    • Welcoming visitors to our meeting rooms and informing the meeting host of their arrival.
    • Maintaining tidy and well-stocked meeting rooms for visitors and colleagues.
  • Office Administration
    • Archiving closed files, deeds, and wills, ensuring accurate records.
    • Ordering and delivering stationery and other office supplies.
    • Making travel arrangements as required.
    • Providing general admin support within the team and wider business.
  • Health, Safety & Facilities
    • Assisting with regular fire alarm checks.
    • Performing emergency lighting tests and other health and safety tasks.
  • Post & Communications
    • Opening, sorting, and delivering incoming post and deliveries.
    • Collecting, sorting, and franking outgoing post and deliveries.
Requirements:
  • Experience in a busy office environment, preferably in the professional services sector.
  • Excellent communication and customer care skills.
  • Strong attention to detail and organizational abilities.
  • A proactive, supportive, and reliable team player.
  • The ability to build good relationships with colleagues at all levels.
  • A flexible approach to managing a varied workload and changing environments.
  • Ability to prioritize tasks and resolve conflicts in collaboration with others.
  • Familiarity with Microsoft 365 (Word, Excel, and Outlook) and, ideally, Practice Management Software (training will be provided).
Benefits:

We offer a competitive remuneration package, including a salary of £28,000 - £32,000 per annum, depending on experience.

Full-time employment, Monday to Friday, 35 hours per week (9am – 5pm).

Based in the office full-time due to the nature of the role.

We value diversity and equal opportunities. The right to live and work in the United Kingdom is essential.

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