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Customer Services and Retail Trainer
2 months ago
We are seeking a highly skilled and experienced Customer Services and Retail Trainer to join our Learning and Development team at GWR. As a key member of our team, you will play a pivotal role in delivering high-quality training and development programs that support our customer experience promise.
Key Responsibilities- Design and deliver face-to-face and online training programs for customer services and retail teams
- Develop and maintain training materials, resources, and assessments
- Collaborate with stakeholders to identify training needs and develop solutions
- Conduct training needs analysis and evaluation
- Provide coaching and mentoring to team members
- Proven experience in customer services and retail training
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Knowledge of adult learning principles and training methodologies
We offer a competitive salary and benefits package, including free rail travel across the GWR network, company-sponsored health care plan, and discounted shopping and gym membership. We also offer opportunities for professional development and career growth.
About GWRGWR is a leading transportation company that operates a network of trains and stations across the UK. We are committed to providing excellent customer service and are passionate about delivering a safe, efficient, and enjoyable travel experience for our customers.
