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Service Centre Supervisor

2 months ago

Grays, Thurrock, United Kingdom CV Library Full time
Service Centre Supervisor

Job Summary:

We are seeking a highly skilled Service Centre Supervisor to join our team at CV Library. As a Service Centre Supervisor, you will be responsible for the day-to-day running of the Service Centre, ensuring that all repairs are completed efficiently and effectively.

Key Responsibilities:
  • Assist the Service Centre Manager with the day-to-day operations of the Service Centre.
  • Allocate work to service engineers, ensuring that Vehicle Off Road (VOR) jobs are attended and repaired in line with service level agreements and KPIs.
  • Promote a 'right first-time' ethos within the service centre, ensuring productivity is monitored and managed effectively.
  • Implement the company's H&S policies and procedures, carrying out weekly H&S and Fire Checks.
  • Ensure that all repairs are completed in the most efficient and cost-effective manner without compromising quality.
  • Ensure the accuracy of parts stocked in both the depot and the vans.
  • Ensure that all service centre job cards are checked for accuracy and sent for invoicing within 14 days of completion of the job.
  • Ensure that all technical documentation made available to staff is up to date.
  • Ensure Demo vehicles are serviced/inspected between customer trials and keep the sales team up to date with progress.
Requirements:
  • Competent computer skills to include Microsoft Office.
  • A proven track record of managing/supervising people within a workshop environment.
  • Experience in a customer service environment.
  • Experience of working within the automotive or commercial vehicle industry.
  • Active driving license.

We are looking for a skilled and experienced Service Centre Supervisor to join our team. If you have a passion for delivering exceptional customer service and a proven track record of managing a team, we would love to hear from you.