Claims Management Specialist

2 weeks ago


Shrewsbury, Shropshire, United Kingdom Concept Technical Resources Full time
Job Title: Senior Claims Manager

We are seeking a highly skilled Senior Claims Manager to join our team at Concept Resources. As a Senior Claims Manager, you will be responsible for managing the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims.

Key Responsibilities:
  • Assist clients with enquiries relating to claims, either by direct involvement with the insurer concerned, or providing contact names and telephone numbers for clients own direct contact.
  • Ensuring claims are processed efficiently and correctly by working closely with insurers, loss adjusters, solicitors, brokers, claimants or their representatives, and relevant departments.
  • Chase outstanding claims regularly as appropriate
  • Ensure payments received on behalf of customers are passed promptly to the customers in respect of their settlement.
  • Achieve and maintain a prominent level of customer service and promote exceptional customer care at all times.
  • Supervise claims handlers and provide guidance and support as needed.
  • Review and evaluate claims to ensure accuracy and compliance with policies and regulations.
  • Develop and implement policies and procedures to improve efficiency and quality of claims processing.
  • Communicate with clients, loss adjusters and claim handlers to manage claims effectively.
  • Identify and resolve challenges and issues related to claims processing and conclude satisfactory settlement.
Requirements:
  • Minimum of 2 years' experience in a Senior Claims Management Role or related field
  • Minimum of 5 years; experience with a Claims Role
  • Strong leadership, organizational, and communication skills
  • Excellent analytical and problem-solving abilities
  • Detail-oriented and able to manage multiple priorities.
  • Proficient in Microsoft Office and claims management software (Acturis)
Working Conditions:

The job role is officed based with normal working hours being Mon-Fri 9am-5pm (including 1 Hour for Lunch). On occasions you may be required to work longer hours or weekends to meet deadlines or manage emergencies.

Salary and Benefits:

£35,000- £40,000 per annum depending upon experience

25 Days Holiday plus 8 days bank holiday (increasing through length of service)

Opportunity for training and progression

Company Pension

Company Health Plan (After 1 Year of Service)

Free Parking



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