Senior IT Operations Specialist

2 weeks ago


London, Greater London, United Kingdom Conex Europe Full time

Role Overview:

We are seeking a highly skilled Senior IT Operations Specialist to join our team at Conex Europe. This is a fantastic opportunity to take on a leadership role in supporting the firm's Document Management System, built on technologies from iManage.

About the Role:

This senior-level position will be responsible for providing 3rd level support to attorneys and staff, as well as providing 24x7 on-call support on a rotating basis.

Key Responsibilities:

  • Serve as the primary point of contact for technical issues related to the Document Management System.
  • Collaborate with internal stakeholders to resolve complex technical issues and ensure business continuity.
  • Develop and maintain technical documentation to aid in troubleshooting and knowledge sharing.
  • Stay up-to-date with the latest developments in iManage technology and implement best practices within the organization.
  • Provide guidance and training to junior team members to enhance their skills and knowledge.

Requirements:

  • Proven experience in IT operations, with a strong focus on system administration and technical support.
  • In-depth knowledge of iManage Work 10, client and server, as well as other iManage technologies such as RAVN indexing, Communication server, and Mobility server and iOS client.
  • Excellent problem-solving skills and ability to work under pressure to resolve critical technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.

What We Offer:

We offer an attractive salary of £80,000 per annum, plus bonus and benefits package, which includes hybrid working arrangements. This role offers the opportunity to work with a global law firm and contribute to the success of our IT operations.


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