Senior IT Operations Specialist
2 weeks ago
Role Overview:
We are seeking a highly skilled Senior IT Operations Specialist to join our team at Conex Europe. This is a fantastic opportunity to take on a leadership role in supporting the firm's Document Management System, built on technologies from iManage.
About the Role:
This senior-level position will be responsible for providing 3rd level support to attorneys and staff, as well as providing 24x7 on-call support on a rotating basis.
Key Responsibilities:
- Serve as the primary point of contact for technical issues related to the Document Management System.
- Collaborate with internal stakeholders to resolve complex technical issues and ensure business continuity.
- Develop and maintain technical documentation to aid in troubleshooting and knowledge sharing.
- Stay up-to-date with the latest developments in iManage technology and implement best practices within the organization.
- Provide guidance and training to junior team members to enhance their skills and knowledge.
Requirements:
- Proven experience in IT operations, with a strong focus on system administration and technical support.
- In-depth knowledge of iManage Work 10, client and server, as well as other iManage technologies such as RAVN indexing, Communication server, and Mobility server and iOS client.
- Excellent problem-solving skills and ability to work under pressure to resolve critical technical issues.
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
What We Offer:
We offer an attractive salary of £80,000 per annum, plus bonus and benefits package, which includes hybrid working arrangements. This role offers the opportunity to work with a global law firm and contribute to the success of our IT operations.
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