Operational Management Lead

7 days ago


Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

Job Title: Operational Management Lead

\helpers itemize
  • \\li Role Overview:\\\\\item In this role, you will oversee the daily operations of a dynamic team, ensuring seamless execution and exceeding Service Level Agreements (SLAs).\\\item You will be responsible for distributing work orders, managing employee workload, and implementing processes to drive business activities.\\\item Job Responsibilities:\\\item \\\\
Leadership: Manage and lead your team to achieve exceptional results and maintain high-quality standards.\\\\- Coordinate with cross-functional teams to resolve process and technical faults.\\\\- Identify and address issues promptly, initiating corrective measures and monitoring progress.\\\\- Ensure SLA compliance through effective planning and resource allocation.\\\item \\\\Operations: Oversee daily operations, ensure smooth workflow, and foster a culture of reliability, time management, and organization.\\\\- Develop and evaluate reports to inform strategic decisions.\\\item \\\\Skillset: Possess excellent communication, numerical, and record-keeping skills.\\\\- Demonstrate attention to detail, professionalism, and a customer-centric approach.\\\item Benefits:\\\item Competitive salary: £32,916.00 per annum.\\\item 25 days annual leave, with additional purchase options.\\\item Pension contribution and life assurance policy.\\\item Employee Assistance Programme and Employee Discount Scheme.\\\item Free car parking.
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