IT Support Engineer

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom CV-Library Full time
24/7 IT Service Desk and 2nd/3rd Line Support Engineer

We are seeking an experienced IT service desk and 2nd/3rd line support engineer to join our 24x7 operations team. As a key member of our team, you will provide 2nd and 3rd line IT support with a focus on patching and infrastructure experience. Your role will be crucial in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability.

Key Responsibilities:

  1. Incident Management: Respond to and resolve complex incidents, providing efficient and timely solutions to maintain high service levels.
  2. Patch Management: Regularly test and patch systems and software to ensure security and functionality.
  3. Monitoring and Troubleshooting: Identify and resolve technical issues to minimize downtime.
  4. Documentation: Maintain accurate and up-to-date documentation of technical processes and procedures.
  5. Communication: Effectively communicate with stakeholders, including technical and non-technical teams.
  6. Continuous Improvement: Identify areas for improvement and implement changes to enhance IT service delivery.

You will have extensive experience in commercial IT support, covering 2nd line and 3rd line duties. Your technical skills will include:

  1. Windows 10/11
  2. Office 365 suite
  3. Windows Server 2016 to 2022
  4. Active Directory Administration
  5. VMware Horizon, ESXi & vSphere
  6. Enterprise Cloud Platforms – Azure/AWS
  7. Mobile Device Management Solutions
  8. Software/Hardware Infrastructure Patching
  9. End User Hardware - Laptops/Thin Clients
  10. Enterprise Backup Solutions
  11. Anti-Virus Solutions
  12. Networking Fundamentals
  13. SharePoint Administration
  14. ITIL qualified

This is an exciting opportunity to join a newly created team and be part of the journey. You will work autonomously under your own initiative but in a collaborative company, someone who is proactive and likes working to ITIL best practice.

Due to the nature of the business, this role would suit someone who currently holds Security Clearance, or be able to obtain SC clearance, with a view to obtaining DV clearance. The role will require someone who can drive due to the 24 x 7 element and shift patterns.

The client offers training and career development opportunities.



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