Insurance Property Specialist

3 weeks ago

london city of london, United Kingdom Indesure Recruitment Full time

Insurance Property Specialist

This is a challenging and rewarding role within our Commercial Investigations Team at Indesure Recruitment, requiring strong analytical skills, attention to detail, and excellent communication abilities.

About the Role:

  • Investigate potentially fraudulent commercial property claims and gather evidence to support your findings.
  • Promote the team among colleagues and clients, building relationships and providing exceptional customer service.
  • Conduct and plan recorded telephone and video interviews to validate claims and gather information.
  • Manage your own caseload, prioritize tasks, and meet deadlines to ensure timely resolution of cases.
  • Liaise with third-party agencies, police, and external organizations to obtain necessary information and coordinate efforts.
  • Stay up-to-date on current legislation, insurance practices, and case law to provide expert advice and guidance.
  • Handle settlement enquiries, challenge fraudulent activities, and prepare detailed reports for insurers.
  • Issue repudiation and fraud outcome letters in accordance with company policies and procedures.
  • Meet Service Level Agreement (SLA) requirements and provide excellent customer service to policyholders and internal stakeholders.
  • Achieve operational targets and objectives as agreed with your line manager.

Responsibilities:

  • Develop and maintain thorough knowledge of insurance principles, including business interruption, and their application to commercial and property claims.
  • Understand current case law, statutes, and legal liabilities relevant to the role.
  • Apply knowledge of building construction and its relevance to the investigation of commercial property claims.
  • Secure, preserve, and record evidence effectively.
  • Maintain proficiency in Microsoft Office, particularly Word and Excel.
  • Comply with Financial Conduct Authority (FCA) regulations, General Data Protection Regulation (GDPR), and complaints handling procedures.

Requirements:

  • Estimated salary: £36,000 based on your skills, experience, and qualifications.
  • Flexible working options available.
  • Study support for insurance qualifications to enhance professional development.
  • Access to healthcare scheme and pension plan for enhanced financial security.
  • 25 days holiday plus bank holidays to recharge and relax.
  • Discounts on various products and services for added convenience.
  • Employee assistance program, life assurance, and group income protection for peace of mind.
  • Voluntary benefits such as dental cover, cycle to work scheme, and wellbeing apps for added flexibility.

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