Front Desk Ambassador

8 hours ago

Buxton, Derbyshire, United Kingdom YHA Full time
Role Description
We're seeking a Front Desk Ambassador to join our hospitality team at YHA Ravenstor, a stunning 71-bed hostel nestled in the Peak District. As a key member of our front-of-house team, you'll deliver exceptional customer service, working closely with colleagues to ensure every guest has an unforgettable experience.

About the Opportunity
This is an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Front Desk Ambassador, you'll be responsible for greeting guests, responding to queries, and resolving any issues that may arise. You'll also assist with housekeeping duties, help prepare food and serve meals, and contribute to maintaining the high standards of our hostel. If you're passionate about delivering outstanding hospitality, we want to hear from you

Key Responsibilities
Provide exceptional customer service to all guests, members, and visitors. Respond promptly to queries and resolve any issues that may arise. Assist with housekeeping duties, including cleaning and maintaining public areas. Help prepare food and serve meals with enthusiasm and a smile. Contribute to maintaining the high standards of our hostel, adhering to health and safety regulations and quality assurance procedures.

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