Field Operations Manager
2 weeks ago
Job Description
Finlay Jude Associates is recruiting an experienced Field Operations Manager to manage a client base across the South of England. As a Field Operations Manager, you will be responsible for managing an existing account base, onboarding new clients, and ensuring all accounts receive an outstanding customer experience.
This is a remote working role covering clients across the South of England, with occasional travel required to the Head Office in Greater Manchester and site visits to your allocated client base.
The Field Operations Manager will have the following responsibilities:
- Manage, build, and maintain customer relationships, delivering an outstanding customer experience.
- Manage an allocated region of existing customers in line with business values, to ensure account retention and growth.
- Work closely with all customers, clients, and colleagues to identify, analyse, and resolve issues, ensuring a satisfactory outcome for all parties.
- Strive to continuously improve company products, service, and customer experience.
- Remain aware of industry changes and developments to ensure legislation compliance.
- Take accountability for all customer needs and requirements, including general queries.
- Actively engage in project work where required, working closely with in-house technical and development teams to deliver system and process improvements.
- Manage customer needs in relation to account compliance and audits, providing accurate reporting and analysis to add value to the customer, business, and suppliers.
- Produce accurate, regular customer updates for the Operations Team Manager and Directors.
- Make recommendations for improvements and changes across products and systems where appropriate.
This is a 360-degree role that requires proven experience in a similar position, ideally with strong account management and growth across multiple clients. If you are a motivated and experienced Field Operations Manager, we encourage you to apply for this exciting opportunity.
Our client is an excellent reputation in the industry, holding many accreditations, including 3-star World Class Best Companies to Work For and Gold status Investors in People.
To apply for this Field Operations Manager role, please send your CV to Finlay Jude Associates.
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