Loss Management Director

2 weeks ago


Glasgow, Glasgow City, United Kingdom Direct Line Insurance Group Full time
About the Role

We are seeking an experienced Loss Management Director to lead our dynamic team, drive innovation, and shape exceptional claims experiences. As a key member of our Large & Complex Loss Leadership Team, you will influence claims strategy and drive improvement initiatives.

Key responsibilities include:

  • Reporting directly to the Technical Property & Liability Claims Manager, you will lead and inspire your team to deliver exceptional customer service and effective indemnity control.
  • Drive your team to consistently exceed agreed service level agreements (SLAs) while ensuring adherence to company policies and contractual terms.
  • Foster continuous improvement within your team by developing performance enhancement initiatives and contributing to department-wide innovation.

You will also be responsible for maintaining and applying technical knowledge across Large & Complex Loss specialisms to support claims handling and broader business projects.

The successful candidate will have experience working within Home Claims, with strong technical knowledge of complex loss cases. You will also possess exceptional internal and external stakeholder engagement and management capabilities, building strong and collaborative relationships.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including 9% employer pension contribution, annual company bonus of up to 10%, and 25 days holiday allowance.

About Us

We are Direct Line Insurance Group, a market powerhouse combining decades of industry experience with talented people in every field. Our hybrid model way of working offers a 'best of both worlds' approach, combining the best parts of home and office-working, offering flexibility for everyone.



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