Defence and Security Service Enhancement Specialist
3 weeks ago
Anson McCade's Defence & Security team is seeking a skilled service designer to work on high-impact projects that support the UK's Defence initiatives.
About the Role:
We are looking for an experienced Service Designer to join our team, working closely with multidisciplinary experts to create and deliver impactful services for Defence clients.
Key Responsibilities:
- Collaborate with stakeholders to identify areas for service enhancement and develop service blueprints and journey maps.
- Research user needs and work with product teams to drive successful implementation and continuous improvement of service experiences.
- Facilitate workshops and co-design sessions to ensure end-to-end multi-touchpoint services meet user-centric design principles.
Requirements:
- Proven experience in Service Design, including creative service design artefacts.
- Strong understanding of user-centred design principles and methodologies.
- Excellent communication and stakeholder management skills.
- Strategic thinking and problem-solving skills, with experience working in agile and iterative design processes.
What We Offer:
- Salary: £47,700 per annum.
- Bonus: 5-10% of salary.
- DV Bonus: £6,000.
- Cash Flex Fund: £600.
- Health insurance, including Private Medical, Dental and Optical Insurance.
- Well-being benefits, including Occupational Sick Pay and Personal Accident Insurance.
- Life Assurance: Up to four times the Earnings Cap.
- Annual Leave: 25 Days plus Public Holidays, with the option to buy up to 10 additional days.
- L&D opportunities, including Annual Performance/Salary Reviews and Training & Development Budget.
- Pension scheme, including 6% Matched Pension and Group Personal Pension Plan.
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