Defence and Security Service Enhancement Specialist

3 weeks ago


Manchester, United Kingdom Anson McCade Full time

Anson McCade's Defence & Security team is seeking a skilled service designer to work on high-impact projects that support the UK's Defence initiatives.

About the Role:

We are looking for an experienced Service Designer to join our team, working closely with multidisciplinary experts to create and deliver impactful services for Defence clients.

Key Responsibilities:

  • Collaborate with stakeholders to identify areas for service enhancement and develop service blueprints and journey maps.
  • Research user needs and work with product teams to drive successful implementation and continuous improvement of service experiences.
  • Facilitate workshops and co-design sessions to ensure end-to-end multi-touchpoint services meet user-centric design principles.

Requirements:

  • Proven experience in Service Design, including creative service design artefacts.
  • Strong understanding of user-centred design principles and methodologies.
  • Excellent communication and stakeholder management skills.
  • Strategic thinking and problem-solving skills, with experience working in agile and iterative design processes.

What We Offer:

  • Salary: £47,700 per annum.
  • Bonus: 5-10% of salary.
  • DV Bonus: £6,000.
  • Cash Flex Fund: £600.
  • Health insurance, including Private Medical, Dental and Optical Insurance.
  • Well-being benefits, including Occupational Sick Pay and Personal Accident Insurance.
  • Life Assurance: Up to four times the Earnings Cap.
  • Annual Leave: 25 Days plus Public Holidays, with the option to buy up to 10 additional days.
  • L&D opportunities, including Annual Performance/Salary Reviews and Training & Development Budget.
  • Pension scheme, including 6% Matched Pension and Group Personal Pension Plan.


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