Retail Team Leader

1 month ago

High Wycombe, Buckinghamshire, United Kingdom Deichmann Full time
Deichmann Retail Supervisor Job Description

Job Summary:

We are seeking a highly motivated and experienced Retail Supervisor to join our team in High Wycombe. As a Retail Supervisor, you will play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

Key Responsibilities:

  • Lead and supervise the store team in the absence of the Store Manager.
  • Open and close the store, including cashing up and completion of associated administrative duties.
  • Offer excellent levels of customer service and have a strong product knowledge.
  • Lead by example, by recommending and promoting complimentary products with each sale.
  • Assist management in leading the team to achieve store sales targets and KPIs.
  • Support team members as and when required.
  • Ensure the store is correctly merchandised, product displays are refreshed, and inviting to the customer.
  • Process stock deliveries and store transfers.
  • Deal with customer queries and complaints.

Personal Qualities:

  • Able to take direction from management regarding additional tasks and duties.
  • Previous supervisory experience, including cashing up and banking.
  • Self-motivated, with a positive, can-do attitude.
  • Ability to supervise, motivate, coach, and work with a team.
  • Strong interpersonal and communication skills.
  • Willingness to approach and serve all customers.
  • The drive to exceed monthly performance targets.
  • Methodical approach to completing daily tasks, including stock SKU management.
  • High levels of attention to detail.
  • The ability to work both individually and as part of a diverse team.
  • The commitment to work 30 hours per week and the flexibility to work any day (Monday-Sunday).

Salary and Benefits:

Up to £12.64 per hour + non-contractual, hourly sales commission.

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