Insurance Account Manager

4 weeks ago


Ipswich, Suffolk, United Kingdom Brown & Brown Europe Full time
Job Description

Role Overview

We are seeking an experienced Insurance Account Manager to join our team in Ipswich. As an Account Manager, you will be responsible for managing an existing book of business, providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU).

Key Responsibilities

  • Providing quotations, new business, mid-term amendments and renewals to clients in a professional, timely and efficient manner.
  • Ensuring that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
  • Providing customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums.
  • Advising insurers in respect of all new business, amendments and renewal transactions.
  • Liaising with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions.
  • Liaising with clients/premium credit providers on failed instalment cases.
  • Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
  • Assisting the claims department in respect of cover operative and other technical matters.
  • Liaising with the claims department as required to verify loss experience at each renewal.

What We Offer

  • A comparable and comprehensive salary package & benefits.
  • A joint pension contribution scheme.

Your Experience

  • General insurance experience either broking or underwriting.
  • Ability to handle new business enquiries, renewals and mid-term adjustments of insurance policies.
  • Good customer service and negotiation skills.
  • Effective planning, administration and organisational skills.
  • Ability to work calmly under pressure.
  • Excellent oral and written communication skills with the ability to professionally represent the Company.
  • Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.



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