Digital Service Operations Manager
2 days ago
We're seeking an exceptional leader to drive the success of our Digital Customer Service Team.
About UsAt Thames Water, our purpose is to deliver life's essential service. We strive to maintain water flow while addressing the impact of extreme weather on our pipes and local rivers.
Key Responsibilities- Lead a team of approximately 13 Digital Customer Service Advisors, primarily handling customer interactions on social media with occasional support on other channels.
- Demonstrate strong communication and influence skills to inspire and guide the team in transforming complex situations into positive outcomes.
- Effectively communicate and implement business changes, technical updates, and process improvements to enhance team performance.
- Take proactive steps to address and escalate issues, ensuring positive resolutions for customers.
- Represent the company as a key part of a team operating on a variable shift pattern.
- Collaborate closely with stakeholders across the Social Media team and the broader Operations department.
- Proven leadership abilities with experience in developing and inspiring teams to excel.
- Excellent coaching skills, with a talent for fostering team growth to enhance customer service.
- Exceptional customer service and communication skills—proficient in-person, over the phone, and particularly in written communication.
- Strong understanding of operational business functions.
- Willingness to work flexible hours aligned with customer demand.
- Skilled in building relationships at all levels and influencing beyond direct authority.
- Adaptable and positive in response to evolving customer and business needs.
- A salary range of £28,080 - £42,000 per annum depending on experience.
- 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12%.
- Personal Medical Assessments – Open to all once a year.
- A comprehensive benefits scheme including our benefits hub, packed full of offers and information to save you money and support your wellbeing.
-
Digital Communications Specialist
3 weeks ago
Reading, Reading, United Kingdom Digital Waffle Full timeAt Digital Waffle, we are seeking a highly skilled Senior Account Executive to join our team of experts in tech communications. This exciting opportunity will see you working closely with our Account Managers to drive the approach to media and communications for our high-profile clients in the digital transport, robotics, FinTech, and MarTech sectors.As a...
-
Senior Product Owner for Digital Services
4 weeks ago
Reading, Reading, United Kingdom SSE PLC Full timeSSE PLC is committed to becoming a leading energy company in a low-carbon world. To achieve this ambitious goal, we are seeking a skilled Senior Product Owner for Digital Services to join our team.About the RoleAs a Senior Product Owner, you will be responsible for the product vision, roadmap, development, and operation of the Digital Workplace services...
-
Senior Product Owner for Digital Services
4 weeks ago
Reading, Reading, United Kingdom Equal Approach Ltd Full timeSSE is committed to becoming a leading energy company in a low-carbon world. To achieve this ambition, we need a talented Product Owner to lead the development and delivery of our Digital Workplace platform.As a Product Owner, you will be responsible for the product vision, roadmap, development, and operation of the Digital Workplace services within the SSE...
-
Senior Digital Operations Manager
1 week ago
Reading, Reading, United Kingdom Jobit Full timeCompany OverviewA well-established digital marketing agency in the UK is seeking a highly skilled Digital Project Manager to join its team. With a strong focus on delivering exceptional projects, this organisation offers a unique opportunity for career growth and development.SalaryThe successful candidate can expect a competitive salary of £45,000 per...
-
Leading Digital Customer Service Team
9 hours ago
Reading, Reading, United Kingdom Thames Water Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to lead our Digital Customer Service Team as a Digital Customer Service Team Manager. As a key member of our team, you will be responsible for delivering exceptional customer service and leading a team of Digital Customer Service Advisors.Key ResponsibilitiesLead a team of approximately...
-
Digital Transformation Manager
2 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeWe're looking for a Digital Programme Manager to join our Team Digital at Thames Water. Our vision is to create an everyday digital experience for our customers by putting them at the heart of everything we do. As part of our award-winning team, you'll help us deliver our digital transformation and turnaround.As a Digital Programme Manager, you'll be...
-
Food and Service Operations Manager
10 hours ago
Reading, Reading, United Kingdom Chartwells - Schools Full timeJob OverviewWe are seeking an experienced Food and Service Operations Manager to lead our catering and service operations in schools. As a key member of our team, you will be responsible for ensuring the smooth operation of our units and service counters.The ideal candidate will have a passion for delivering exceptional food and customer service, with a...
-
Digital Services Field Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Connexa Technology Limited Full timeIT Field Engineer - Reading AreaWe are seeking a skilled Field Engineer to join our team at Connexa Technology Limited, specializing in innovative digital solutions for the Quick Service Restaurants (QSR), Hospitality, and Retail sectors.Role Overview: As an IT Field Engineer, you will be responsible for overseeing new customer site installations and...
-
Centre Operations Manager
4 weeks ago
Reading, Reading, United Kingdom ErecruitSmart Careers Full timeAbout the RolePorsche Retail Group has an exciting opportunity for a Centre Support Manager to work for one of the world's most iconic brands and join Porsche Centre Reading on a Fixed Term Contract.This key role will ensure the Centre adheres to Porsche's franchise partner and strategy guidelines, working closely with management and being pivotal to the...
-
Reading, Reading, United Kingdom Thames Water Utilites Full timeAt Thames Water Utilities, we are taking a forward-thinking approach to delivering life's essential service. Our goal is to ensure the sustainability of our operations and the well-being of our customers, communities, and the environment.We are seeking a highly experienced Digital Transformation Director to lead our efforts in transforming our organizational...
-
Digital Transformation PMO Manager
3 weeks ago
Reading, Reading, United Kingdom idibu Full timeAs a PMO Manager at Thames Water, you will play a pivotal role in ensuring the successful delivery of digital projects and products within the organisation. This involves overseeing the PMO team and the portfolio of technology change across all business areas, ensuring that projects are completed on time, within budget, and in line with the company's...
-
Digital Transformation Portfolio Manager
3 weeks ago
Reading, Reading, United Kingdom Thames Water Utilites Full timeJob DescriptionWe're looking for a skilled Project Management Office (PMO) Manager to oversee the PMO team and technology change across all business areas at Thames Water. This role is crucial in ensuring successful Digital project and product management, adhering to Thames' delivery best practice.As the PMO Manager, you'll work closely with the Director of...
-
Digital Transformation Project Manager
3 weeks ago
Reading, Reading, United Kingdom idibu Full timeProject Manager for Digital Product ManagementWe're looking for a skilled Project Manager to join our Digital Product Management team. As a Project Manager, you'll play a critical role in delivering our digital transformation and turnaround.Key Responsibilities:Define and adopt appropriate project management methodology and tools based on the project's...
-
Digital Engineering Manager
4 weeks ago
Reading, Reading, United Kingdom Integral UK LTD Full timeJob Title - Engineering SupervisorAs a key member of our team, you will be responsible for ensuring the efficient and safe operation of client locations. This includes managing work delivery at client premises, ensuring agreed quality objectives and timely project completion.You will be responsible for carrying out and meeting SLAs and PPM set by the...
-
Digital Release Manager
3 weeks ago
Reading, Reading, United Kingdom Three Full timeCompany OverviewThree UK is a leading telecommunications company that provides mobile and internet services to customers in the UK. Our mission is to deliver better connectivity every day for every customer.Job SummaryThe Digital Release Manager will be responsible for supporting the delivery of all digital releases within the company's agreed release...
-
Digital Project Manager
4 weeks ago
Reading, Reading, United Kingdom Additional Resources Full time £40,000bJob Title:/b Digital Project ManagerbrbrWe are seeking a skilled Digital Project Manager to join our team at Additional Resources, a well-established digital marketing agency. As a Digital Project Manager, you will be responsible for coordinating projects across design, development, and digital marketing teams, ensuring smooth workflows, clear...
-
Digital Release Manager
4 weeks ago
Reading, Reading, United Kingdom Three Full timeAbout the RoleWe are seeking a skilled Digital Release Manager to join our team at Three. As a Digital Release Manager, you will be responsible for supporting and communicating the delivery of all digital releases within our agreed release calendar.Key ResponsibilitiesManage the digital release schedule, proactively communicating and negotiating to resolve...
-
Senior Digital Customer Service Advisor
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Digital Customer Service Advisor to join our team at Thames Water. As a Senior Digital Customer Service Advisor, you will be responsible for providing exceptional customer service through our digital contact channels, including social media and email. You will be the first point of contact...
-
Digital Transformation Manager
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeAbout the RoleWe are seeking a highly skilled Digital Transformation Manager to join our team at Thames Water. As a key member of our Digital Programme, you will be responsible for shaping and delivering a coherent set of activities across one or more projects within the Thames Digital team.Key ResponsibilitiesDefine and baseline project scope, plan, and...
-
Disaster Recovery Specialist
4 weeks ago
Reading, Reading, United Kingdom Brio Digital Full timeRole: Disaster Recovery ManagerSalary: Circa £110,000Location: Hybrid - 2x/week on-siteBrio Digital is supporting a well-known FinTech company in their search for a Disaster Recovery Manager.About the Role:As a Disaster Recovery Manager, you will lead the team's efforts to ensure uninterrupted business operations. You will design and implement robust...