Print Production Manager
4 weeks ago
Job Title: Print Production Manager
Job Summary:
We are seeking a highly skilled Print Production Manager to join our team at HH Global. As a Print Production Manager, you will be responsible for delivering exceptional client service to marketeers, working alongside the clients other strategic agencies.
Key Responsibilities:
- Attending WIPs and meetings and taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally
- Deliver excellent service to client with a professional 'can do' attitude at all times
- Develop and maintain excellent relationships with key contacts
- Providing technical input and advice on projects as required to achieve high quality standards
- Taking briefs from the client including full specification details, managing key critical path timings, managing through to completion, invoicing and proof of deliveries
- Suggest alternative options and innovation where possible
- Producing detailed specifications for internal and external clients based on client knowledge
- Briefing suppliers on client requirements
- Monitoring projects to ensure they are delivered to specification and on time
- Ensuring activity is recorded using the designated company tools
- Maintaining a full understanding of the broad range of HH Global's services and working closely with the internal departments to provide the client with digital services that complement their print
- Implementing new methods and procedures as required
- Working as a team to help deliver contractual requirements, preparing presentations and completing necessary account admin and reporting
- Ensuring invoicing procedures are followed
- Able to attend meetings away from the client site as required
- Press passing when required and often out of normal working hours
- Working with the Account Director and Senior Account Manager to identify new business opportunities
- Agreeing and managing budgets and P&L's
- Delivering services to meet and exceed contracted SLA's
- Managing and monitoring objectives to meet key business drivers
- Ensuring compliance with Regulatory and Company policies
- Measuring customer satisfaction and taking appropriate action
Requirements:
- Experience in varying areas of print production
- Able to plan and co-ordinate multiple client campaigns
- Numerate with a strong commercial understanding
- Ability to manage multiple projects simultaneously
- Strong time management and prioritisation skills
- Able to work under pressure and to tight deadlines, with a good sense of humour
- Has a high level of technical print knowledge with detailed understanding of different techniques
- Experienced and confident with press passing
- Is professional, courteous and calm under pressure
- Has a project management mind-set
- Process driven, with an eye to sales and business development
- Approachable and confident to offer advice in meetings
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
- Knowledge of Microsoft Office Suite is preferred
- Microsoft Excel skills (formula's, v look ups, filters, custom sort)
- Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
- Experience in a client facing role is essential
- Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
- POS conceptual experience
- Account management experience, working within a contracted environment to strict SLA's (service level agreements) and KPI's (key performance indicators)
- Previous experience working in print production/marketing print procurement essential
- Leadership and management experience is desirable
- Agile working based in our Manchester office or client office
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