Print Production Manager

1 week ago

Manchester, United Kingdom HH Global Full time

Job Title: Print Production Manager

Job Summary:

We are seeking a highly skilled Print Production Manager to join our team at HH Global. As a Print Production Manager, you will be responsible for delivering exceptional client service to marketeers, working alongside the clients other strategic agencies.

Key Responsibilities:

  • Attending WIPs and meetings and taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally
  • Deliver excellent service to client with a professional 'can do' attitude at all times
  • Develop and maintain excellent relationships with key contacts
  • Providing technical input and advice on projects as required to achieve high quality standards
  • Taking briefs from the client including full specification details, managing key critical path timings, managing through to completion, invoicing and proof of deliveries
  • Suggest alternative options and innovation where possible
  • Producing detailed specifications for internal and external clients based on client knowledge
  • Briefing suppliers on client requirements
  • Monitoring projects to ensure they are delivered to specification and on time
  • Ensuring activity is recorded using the designated company tools
  • Maintaining a full understanding of the broad range of HH Global's services and working closely with the internal departments to provide the client with digital services that complement their print
  • Implementing new methods and procedures as required
  • Working as a team to help deliver contractual requirements, preparing presentations and completing necessary account admin and reporting
  • Ensuring invoicing procedures are followed
  • Able to attend meetings away from the client site as required
  • Press passing when required and often out of normal working hours
  • Working with the Account Director and Senior Account Manager to identify new business opportunities
  • Agreeing and managing budgets and P&L's
  • Delivering services to meet and exceed contracted SLA's
  • Managing and monitoring objectives to meet key business drivers
  • Ensuring compliance with Regulatory and Company policies
  • Measuring customer satisfaction and taking appropriate action

Requirements:

  • Experience in varying areas of print production
  • Able to plan and co-ordinate multiple client campaigns
  • Numerate with a strong commercial understanding
  • Ability to manage multiple projects simultaneously
  • Strong time management and prioritisation skills
  • Able to work under pressure and to tight deadlines, with a good sense of humour
  • Has a high level of technical print knowledge with detailed understanding of different techniques
  • Experienced and confident with press passing
  • Is professional, courteous and calm under pressure
  • Has a project management mind-set
  • Process driven, with an eye to sales and business development
  • Approachable and confident to offer advice in meetings
  • Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
  • Knowledge of Microsoft Office Suite is preferred
  • Microsoft Excel skills (formula's, v look ups, filters, custom sort)
  • Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
  • Experience in a client facing role is essential
  • Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
  • POS conceptual experience
  • Account management experience, working within a contracted environment to strict SLA's (service level agreements) and KPI's (key performance indicators)
  • Previous experience working in print production/marketing print procurement essential
  • Leadership and management experience is desirable
  • Agile working based in our Manchester office or client office

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