Client Care and Front Office Coordinator

5 days ago


Cobham, United Kingdom Bodyset Full time
About the Role

As a Client Care and Front Office Coordinator at Bodyset, you will be the initial point of contact for clients, ensuring they receive a warm and professional welcome. You will work closely with the clinical teams to manage patient bookings, maintain accurate records, and provide exceptional customer service.

Responsibilities:

  • Provide exceptional customer service and manage client interactions.
  • Manage patient bookings and maintain accurate records.
  • Support clinical teams with administrative tasks and provide assistance with patient care.
  • Develop in-depth service knowledge and offer information about services to clients.
  • Ensure high standards of cleanliness and maintain the upkeep of the clinic.

Requirements:

  • Exceptional customer service skills and a proven track record of delivering service beyond expectations.
  • Polite and confident telephone manner.
  • A 'can do' attitude and ability to work independently and as part of a team.
  • Good working knowledge of Excel, Word, Outlook, and experience working with practice management software and client databases.
  • Excellent communication skills, both verbal and written.
  • Calm under pressure and able to remain professional at all times.
  • Knowledge of/experience in a healthcare/medical industry is desirable.

Estimated Salary: £25,000 - £30,000 per annum, depending on experience and qualifications.



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