Service Operations Associate
3 weeks ago
Job Description:
At 1627 Ins-Sure Svcs Ltd, we're currently seeking a skilled Service Operations Associate to join our team. In this role, you'll play a key part in ensuring the delivery of high-quality service operations that meet our clients' needs.
Key Responsibilities:
- Monitor service quality and adherence to SLAs and KPIs.
- Provide support to the service management team in day-to-day operations and coordination of client requests.
- Engage with clients to gather feedback, address basic concerns, and provide updates on service issues.
- Collaborate with team members to support the implementation of process improvements.
- Assist in the efficient resolution of service incidents and requests, following standard operating procedures.
- Assist in maintaining service documentation and knowledge databases.
- Support the generation of service reports for client and internal use.
- Assist in coordinating resources for service delivery, optimizing resource allocation.
Requirements:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
- Proven experience in Service and Program Management.
- Proficiencies in strategic planning, team leadership, and performance management.
- Continuous learner that stays abreast with industry knowledge and technology.
- Advanced degree in a relevant field a plus.
- Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus.
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