Service Operations Associate

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom 1627 Ins-Sure Svcs Ltd Full time

Job Description:

At 1627 Ins-Sure Svcs Ltd, we're currently seeking a skilled Service Operations Associate to join our team. In this role, you'll play a key part in ensuring the delivery of high-quality service operations that meet our clients' needs.

Key Responsibilities:

  • Monitor service quality and adherence to SLAs and KPIs.
  • Provide support to the service management team in day-to-day operations and coordination of client requests.
  • Engage with clients to gather feedback, address basic concerns, and provide updates on service issues.
  • Collaborate with team members to support the implementation of process improvements.
  • Assist in the efficient resolution of service incidents and requests, following standard operating procedures.
  • Assist in maintaining service documentation and knowledge databases.
  • Support the generation of service reports for client and internal use.
  • Assist in coordinating resources for service delivery, optimizing resource allocation.

Requirements:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience.
  • Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
  • Proven experience in Service and Program Management.
  • Proficiencies in strategic planning, team leadership, and performance management.
  • Continuous learner that stays abreast with industry knowledge and technology.
  • Advanced degree in a relevant field a plus.
  • Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus.


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