IT System Operations Expert
5 days ago
This role involves assisting customers and Internal teams with handling questions and issues in respect of the way that they use the software. You will be responsible for providing a quick response to calls taken, logging and then taking charge in making sure that our development team are made aware of any issues that need to be escalated in a timely manner, whilst managing the requestors expectations and needs.
The successful candidate will be set on a path of learning of multiple technical disciplines relating to the software CoreLogic provides. After the first 12-18 months you will be expected to have gathered enough knowledge to be able to move onto a more technical specialist role, leaving the support role behind and following the career path we have worked on together.
Duties and Responsibilities:
• Assist customers and Internal teams with handling questions and issues in respect of the way that they use the software.
• Own support desk ticket investigations, testing and communication with clients.
• Log and takes charge in making sure that the development team are made aware of any issues that need to be escalated.
• Work to specific SLAs and timeframes.
• Own your own personal development plan and work towards a broad technical understanding.
Work Environment:
Office based position in Fareham, Hampshire.
Benefits:
• Private healthcare, pension, life benefits and access to enhancements, such as dental.
• 25 days Paid holiday + UK Bank Holidays.
• Wellbeing and Charity days.
• Wellbeing bonus through Forma.
• Recognition & Reward program.
Salary: £25,000 - £30,000 per annum.
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