Service Delivery Operations Manager

4 days ago


Peterborough, Peterborough, United Kingdom Markerstudy Group Full time
About the Role

As a System Availability Specialist at Markerstudy Insurance Services Limited (MISL), you will play a vital role in ensuring the stability and resilience of our IT systems. Your primary responsibility will be to support Service Operations and contribute to a continuous improvement culture.

Job Description:

  • Support Service Operations and contribute to the management of Service Delivery processes.
  • Troubleshoot and analyze incidents and service events to ensure system availability and stability.
  • Contribute to governance of the change management process to minimize disruptions.
  • Provide technical expertise in operational processes and practices.

Key Accountabilities:

  • Support Major Incident Management and Problem Management processes.
  • Champion continuous improvement through learning and root cause analysis.
  • Undertake service delivery activities with service partners.
  • Develop a collaborative, high-performing team.

Salary and Benefits:

We offer an estimated salary range of £55,000 - £70,000 per annum, depending on experience. Additional benefits include health cash plans, life assurance, and a hybrid working model.

Requirements:

  • Working experience in IT Operations, Incident/Problem and Change Management.
  • Analytical mindset and problem-solving skills.
  • Ability to master new skills quickly.
  • Coordinating and managing operational processes.


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