Catering Service Team Manager
1 month ago
As a Customer Service Excellence Lead in our on-site Kitchens, you will be responsible for leading shifts to ensure the team delivers exceptional service to our customers and maintains brand standards. In this hands-on customer-facing role, you'll be competent in managing a high-volume environment with a positive, can-do approach. You will be passionate about our offer and champion our producers, ensuring through your knowledgeable colleagues that our customers receive a unique and delightful experience.
Main Responsibilities:
- Lead the shift to ensure the team delivers excellent customer service and brand excellence.
- Ensure all daily and weekly procedures, including open/close down, cash-handling, and stock management, are carried out.
- Ensure health and safety and food safety checks are carried out in line with our policies.
- Manage the deployment of colleagues on a day-to-day basis, ensuring the right people are in the right place at the right time, including management of breaks according to customer demand.
- Support colleagues with any customer complaints, ensuring a positive resolution.
- Support the training of new colleagues through their 12-week induction journey, refresher, and any other relevant training.
- Ensure the team maintains a clean, tidy, and safe environment that is compliant with relevant legislation and internal policies and procedures.
- Ensure all areas are kept to the company standard throughout the shift.
- Ensure a smooth handover of shift to the next service leader via walk around.
- Look at the business through the eyes of our customers to spot opportunities that will bring commercial benefit.
- Ensure day-to-day management of colleague issues (e.g., lateness, sickness) and colleague performance on shift through coaching and leading by example.
- Implement products and standards throughout the department in line with company guidelines.
We are looking for team members who have the ability to lead and motivate a team on a daily basis in a fast-moving environment. Great communication skills and a can-do attitude are essential, as well as high standards of excellence within the delivery of quality food, customer service, and cleanliness.
Experience of leading a team in a fast-paced, high-volume catering environment would be a distinct advantage, although a willingness to learn and a positive attitude go a long way too.
As part of our team, you will also enjoy:
- Up to 75% off the products from our Kitchens.
- 25% off the products in our Farmshops.
- A free meal whilst on shift.
- Free parking.
- Contributory pension scheme.
- 28 days holiday (pro rata for part-time) with the option to purchase an additional week.
- Paid day off for your birthday.
Colleague bus service covering various areas, including Gloucester City Centre, Bristol Road, and more.
-
Kitchen Team Member for Catering Events
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeAbout Blue Arrow Catering - BristolWe're seeking a skilled Kitchen Assistant to support our clients at various catering events across the region. This role offers a great opportunity to develop your skills in food preparation and customer service.Key Responsibilities:Assist in food preparation and cookingEnsure high standards of customer serviceWork...
-
Food Service Assistant
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full time**Job Overview:**We are seeking a dedicated and enthusiastic Food Service Assistant to join our team at Blue Arrow Catering in Bristol. This role involves supporting our chefs and kitchen staff across various sites, including special events during the festive season.Key Responsibilities:Prepare and cook food to high standards while maintaining a clean and...
-
Catering Support Staff
1 week ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeRole Overview:Come and work with Blue Arrow Catering - Bristol, supporting a diverse group of clients across various sites. This role involves working as a Kitchen Assistant and General Catering Assistant, focusing on delivering exceptional food and customer service. You will be part of a unique team that thrives in the catering industry, with opportunities...
-
Hospitality and Catering Assistant
2 days ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeWe are looking for a skilled Hospitality and Catering Assistant to join our team in Gloucester. The ideal candidate will have experience in food preparation, customer service, and maintaining kitchen equipment.About the Role:Prepare food to a high standard and deliver exceptional customer serviceClean and maintain kitchen equipment and personal working...
-
Catering Support Staff
1 week ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeAbout UsBlue Arrow Catering is a leading provider of catering services in the UK. We are proud to offer a unique and exciting opportunity for talented individuals to join our team as Kitchen Assistants & General Catering Assistants in Bristol.As a valued member of our team, you will have the opportunity to work on a range of sites, including special events...
-
Catering Assistant Professional
2 days ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeJob OverviewWe are seeking a highly motivated individual to join our team as a Catering Assistant. The ideal candidate will possess excellent people skills, organisational abilities, and a positive attitude.
-
Catering Team Leader
2 days ago
Gloucester, Gloucestershire, United Kingdom Tebay Services Full timeCatering Team LeaderThe role of Catering Team Leader at Tebay Services requires a dedicated leader who is passionate about quality service and teamwork. This position offers an exciting opportunity to lead and motivate a team on a daily basis in a fast-paced environment.We are looking for Service Leaders who have the ability to drive our team to consistently...
-
Catering Team Member
3 weeks ago
Gloucester, Gloucestershire, United Kingdom CBW Staffing Solutions Full timeAre you an experienced hospitality professional looking for a new opportunity in the catering industry? CBW Staffing Solutions is currently seeking a skilled Catering Assistant to join our team on a unique site in Gloucester.Job DescriptionWe are looking for someone with a proven track record working in hospitality, who can start immediately. The successful...
-
Catering Support Staff
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full time**About the Role:**We are looking for a skilled and motivated Catering Support Staff to join our team in Bristol. As a key member of our kitchen team, you will play a vital role in ensuring the smooth operation of our catering services.Responsibilities:Assist chefs and kitchen staff in food preparation and presentationMaintain high standards of cleanliness...
-
Bristol Hospitality Team Member
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeAbout Blue Arrow Catering - BristolWe are seeking highly skilled and enthusiastic Kitchen Assistants & General Catering Assistants to join our team at Blue Arrow Catering in Bristol.As a key member of our catering staff, you will be responsible for preparing food to high standards and delivering exceptional customer service.The ideal candidate will have...
-
Catering Operations Manager
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Sodexo Full timeJob DescriptionWe are seeking a highly skilled Catering Operations Manager to join our team at the University of West of England - Bristol. As a key member of our hospitality services team, you will be responsible for delivering exceptional food and beverage experiences to our students and staff.The successful candidate will have previous experience in a...
-
General Food Service Assistant
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeCareer Opportunity at Blue Arrow Catering - BristolWe are currently seeking skilled and motivated individuals to join our team as Kitchen Assistants & General Catering Assistants in Bristol. As a key member of our catering team, you will play a vital role in ensuring the delivery of exceptional food and customer service to our clients and their guests.Key...
-
Food Service Associate
1 week ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeCareer Opportunity:Join Blue Arrow Catering - Bristol as a Kitchen Assistant and General Catering Assistant, and take the first step towards an exciting career in the catering industry. In this role, you will be responsible for providing top-notch customer service and preparing delicious meals for our clients. If you're passionate about food and enjoy...
-
Catering Equipment Service Specialist
1 day ago
Gloucester, Gloucestershire, United Kingdom CV-Library Full timeWe are seeking a highly skilled Catering Equipment Service Specialist to join our team as a Maintenance Engineer. In this role, you will be responsible for the service and maintenance of a range of catering equipment.Key Responsibilities:Perform routine maintenance tasks on catering equipment, including daily checks and scheduled maintenanceIdentify and...
-
Senior Hospitality and Catering Manager
1 month ago
Gloucester, Gloucestershire, United Kingdom Sodexo Group Full timeAt Sodexo Group, we're seeking a Senior Hospitality and Catering Manager to lead our catering operations with a focus on quality, efficiency, and innovation. As a team leader and creative problem solver, you'll ensure exceptional dining experiences for our clients. Your role will involve managing the catering team, overseeing the entire catering function,...
-
Hospitality Services Assistant
1 day ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeJob Details:Catering Assistants are sought after by Blue Arrow Catering - Bristol to join their team in Gloucestershire, UK.Job Description:This role entails providing outstanding customer service, preparing and serving food and beverages, and maintaining a clean and safe environment.Responsibilities:Operate tills, manage inventory, and maintain...
-
Culinary Operations Manager
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Dine Contract Catering Full timeOur Approach:At Dine Contract Catering, we believe that great food brings people together. Our chefs take pride in creating exceptional dishes that delight the senses. We're committed to using only the freshest ingredients and maintaining the highest standards of quality and safety.Job Overview:We're recruiting an ambitious Chef to join our team, responsible...
-
Gloucester, Gloucestershire, United Kingdom Freemans Event Partners Full timeCatering Manager Job DescriptionOur company, Freemans Event Partners, specializes in delivering exceptional catering experiences at various events. We are seeking a skilled Catering Manager to lead our catering operations and ensure top-notch service quality, food standards, and customer satisfaction.About the Role:Job Summary: As a key member of our team,...
-
Coffee Shop Team Member
1 day ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full time £12 - £13Company OverviewBristol-based Blue Arrow Catering is seeking skilled baristas to provide high-quality coffee and tea-based beverages. We cater to a range of sectors, including restaurants, hotels, universities, colleges, schools, care homes, hospitals, and more.
-
Kitchen Support Team Member
2 days ago
Gloucester, Gloucestershire, United Kingdom Blue Arrow Catering - Bristol Full timeWe are seeking a reliable Kitchen Support Team Member to join our team in Gloucester. The ideal candidate will have experience in food preparation, customer service, and maintaining kitchen equipment.About the Role:Prepare food to a high standard and deliver excellent customer serviceClean and maintain kitchen equipment and personal working areasWork...