Client Support Expert

2 weeks ago


Chester, Cheshire, United Kingdom Grab A Scholarship Full time

About This Role: As a critical member of our team at Grab A Scholarship, we are searching for a highly skilled Customer Care Advisor who can provide top-tier customer service and drive significant results.

  • The ideal candidate will have a proven track record of delivering exceptional customer experiences, be proficient in Microsoft applications, and possess a systematic approach to problem-solving.
  • Exceptional English language skills, outstanding listening abilities, and the capacity to analyze complex information are fundamental requirements for success in this role.
  • The successful candidate will be responsible for managing their workload, handling complex casework, and collaborating with colleagues to achieve departmental objectives.
  • An adaptable communication style is crucial to address customer complaints, continuously improve customer satisfaction, and meet individual performance metrics.
  • Precise recording of customer feedback, effective case management, and timely updates to stakeholders are indispensable tasks.
  • Contributing to departmental service levels, meeting individual targets, and fostering a collaborative team environment are key expectations.
  • Staying current with M&S products and services, resolving complex issues, and ensuring customer satisfaction are core responsibilities.

Benefits Package: In addition to a competitive salary, we offer a comprehensive benefits package including health insurance, retirement savings plan, and opportunities for professional development.

How to Apply: If you are a motivated individual with a passion for delivering exceptional customer service, please submit your application, highlighting your relevant skills and experience.



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