Housing Support Specialist

6 days ago


Hastings, East Sussex, United Kingdom AWD online Full time

About the Role

A well-established organisation based in East Sussex is seeking a skilled Housing Officer to lead on the delivery of housing advice and support for survivors of domestic abuse, substance misuse, offending behaviour, health problems, and homelessness.

As a Housing Officer, you will be responsible for providing informed support to enable survivors to safely maintain their current accommodation, access welfare benefits, legal advice, alternative housing, and support services.

The successful candidate will have a good understanding of housing legislation and local authority processes, as well as experience of working with a diverse range of people who have experienced social/personal difficulties, including substance misuse, mental health challenges, and housing issues.

Key Responsibilities

  • Undertake assessments of need and risk using various tools
  • Receive and translate partner agency assessments and data to our own triage and assessment
  • Support delivery of group-work and one-to-one sessions to survivor residents
  • Work as part of a team, including volunteers, engaging with survivors to support safe re-integration into the community
  • Lead on the delivery of housing advice and support for survivors in the accommodation and in the community
  • Be an active participant in multi-agency meetings and undertake regular consultations with housing and other partnership colleagues
  • Provide informed support to enable survivors to safely maintain their current accommodation, access welfare benefits, legal advice, alternative housing, and support services
  • Train colleagues, volunteers, and partner agency staff in housing-related support and advice to maximise positive housing outcomes
  • Establish and maintain effective working relationships with colleagues, survivors, and partnership staff from other agencies
  • Assist with the induction of new residents
  • Engage with survivors in a pro-social manner, praising pro-social behaviours and attitudes, and sensitively challenging anti-social, aggressive, or abusive behaviours
  • Report any significant changes and share key information relating to risk of harm/and or reoffending or any non-compliance
  • Undertake regular inspections of the building
  • Assist with room inspections
  • Follow prescribed medication procedures
  • Provide first aid if a resident is injured or self-harms
  • Participate in handover briefings

Requirements

  • Due to the gender-specific nature of this role, applications can only be accepted from women candidates. Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010.
  • Good numeracy and literacy skills
  • Good understanding of housing legislation and local authority processes
  • Possess or be prepared to work towards the CIH Level 2 Certificate in Housing Practice
  • Experience of working with a diverse range of people who have experienced social/personal difficulties, including substance misuse, mental health challenges, and housing issues
  • Good understanding of domestic abuse
  • Experience of working with Microsoft Word, Outlook, and basic Excel
  • An understanding of safeguarding
  • Ability to work alone without guidance
  • Ability to work on a shift covering days and weekends

Salary Information

The salary for this position is estimated at £29,000 per annum, plus benefits. This figure is based on the job requirements, location, and industry standards.

About AWD online

AWD online is a recruitment agency specialising in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. We operate as an employment agency.



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