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Technical Customer Services Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Finsbury Food Group Full time
Job Title: Technical Customer Services

We are seeking a highly skilled and experienced Technical Customer Services professional to join our team at Finsbury Food Group.

About the Role:

This is a fantastic opportunity to work with a leading speciality bakery group in the UK, providing technical support to our customers and ensuring the highest level of service delivery.

Key Responsibilities:
  • Provide technical support to customers, responding to queries and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams to ensure seamless delivery of technical services.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Contribute to the development of technical documentation and training materials.
  • Stay up-to-date with industry trends and developments, applying knowledge to improve technical services.
Requirements:
  • Relevant experience in a technical customer services role, preferably in the food manufacturing industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong technical knowledge, with experience in mechanical and electrical systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Technical Customer Services professional looking for a new challenge, please apply now.