Claims Resolution Specialist
4 weeks ago
Claims Resolution Specialist
We are working with a well-known insurer to find a talented Claims Resolution Specialist to join their team and play a crucial role in managing Life & Critical illness claims.
This is a remote job that requires occasional trips to the office, once every 1 or 2 months. Travel and accommodation expenses can be reimbursed. However, training is provided on-site for the first 4-6 weeks. If you don't live close to the office, all expenses will be paid in full, including travel and accommodation for the first 6 weeks.
Key Responsibilities:
- Process claims within the required service standards and in accordance with departmental objectives
- Operate within defined authority levels – Life Protection, Critical Illness, and Disability benefits
- Handle and support complex customer and IFA enquiries, on the telephone and in writing
- Provide guidance to others to resolve queries using appropriate processes, systems, and philosophy
- Produce accurate assessments of all claims using available records and systems, and pursue evidence in line with claims philosophy and practices
Qualifications and Skills:
- Claims assessment experience across Life & Critical illness
- Excellent communication skills, confident speaking with vulnerable customers
If you are interested in this role, please apply, and one of our team members will contact you if you are successful.
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