Client Success Specialist
2 weeks ago
LEAP Legal Software is a leading provider of legal business management software. With over 35 years of experience, our team of experts has developed a software solution that enables law firms to manage their business more efficiently.
We are seeking an experienced Client Success Specialist to join our team in Bath. As a key liaison between our company and our clients, you will play a critical role in ensuring the success of our clients.
Job Description:
The successful candidate will be responsible for understanding client requirements, identifying opportunities to align our software system with their business goals, and providing exceptional support to ensure client satisfaction.
Key Responsibilities:
- Conduct in-depth analysis of client requirements and objectives
- Identify opportunities to align our software system with client business goals
- Provide exceptional support to ensure client satisfaction
- Stay updated on industry trends and emerging technologies
Requirements:
- Exhaustive knowledge of Microsoft Word, Excel & Outlook
- Ability to communicate workarounds simply & concisely
- Understanding of the law firm's culture & expectations
- Onsite training experience
- Strong interpersonal skills with the ability to build trust and establish rapport with clients
Benefits:
- Competitive salary: £40,000 - £50,000 per annum
- Pension scheme
- Private health insurance
- Life insurance cover
- Employee assistance program
- PerkBox membership
- 25 days holiday (plus 8 bank holidays)
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