Service Advisor
4 weeks ago
We are partnering with a local authority in Nottingham to deliver a 3-month service as a Service Advisor, with a strong possibility of contract extension. To be considered, please submit your CV for immediate review.
Key Responsibilities:
- Retrieve relevant records, complete electronic referrals, and forward to relevant services.
- Manage member complaints and address them according to the County Council's Complaints Procedures.
- Maintain accurate and up-to-date records, ensuring high data quality.
- Identify trends in service shortfall and communicate them to team members.
- Establish relationships with local agencies to promote services and build cooperation.
- Update leaflets and information databases to inform service users and carers.
Requirements:
- GCSEs at A-C grade in English and Maths, or NVQ equivalent, or relevant skills and experience.
Please note that immediate or short-notice availability is required, and the right to work in the UK must be confirmed.
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