Service Advisor

4 weeks ago


Nottingham, Nottingham, United Kingdom Brackenberry Full time

We are partnering with a local authority in Nottingham to deliver a 3-month service as a Service Advisor, with a strong possibility of contract extension. To be considered, please submit your CV for immediate review.

Key Responsibilities:

  • Retrieve relevant records, complete electronic referrals, and forward to relevant services.
  • Manage member complaints and address them according to the County Council's Complaints Procedures.
  • Maintain accurate and up-to-date records, ensuring high data quality.
  • Identify trends in service shortfall and communicate them to team members.
  • Establish relationships with local agencies to promote services and build cooperation.
  • Update leaflets and information databases to inform service users and carers.

Requirements:

  • GCSEs at A-C grade in English and Maths, or NVQ equivalent, or relevant skills and experience.

Please note that immediate or short-notice availability is required, and the right to work in the UK must be confirmed.



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