Service Delivery Specialist

Arnold Clark is seeking a highly skilled Service Advisor to join their team in Dundee. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that all service and vehicle repair requirements are met efficiently and professionally.

We are looking for an articulate, warm communicator who can provide a five-star experience for our customers. This customer-facing role is perfect for someone who has a passion for great customer service and the confidence to resolve any issues that may arise.

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• Handle all customer requirements for service and vehicle repairs in an efficient and professional manner.
  
• Liaise with the workshop and bodyshop to progress work through the system.
  
• Control all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
  
• Communicate with customers regarding any faults or repairs found on their vehicle and provide clear and accurate solutions.
  
• Treat dissatisfied customers with empathy and understanding, reassuring them that any issues can be resolved.
  
• Maintain accurate customer records, including vehicle details and service histories.
  
• Stay up-to-date with aftersales products and services, upselling where appropriate.
  
• Ensure the customer database is updated and accurate at all times.
  

To be successful in this role, you will need to have:

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• A passion for delivering exceptional customer service.
  
• Demonstrable computer literacy and knowledge of IT systems and applications.
  
• The ability to multitask and be adaptable in a fast-paced environment.
  
• Strong communication and influencing skills.
  
• Excellent organisational skills to manage work effectively.
  
• A UK driving licence.
  

As a Service Advisor at Arnold Clark, you will enjoy a range of benefits, including:

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• 33 days' holiday allowance.
  
• Generous retail discounts.
  
• Private healthcare.
  
• Simplyhealth access to a GP 24/7.
  
• Pension scheme.
  
• Maternity and paternity packages.
  
• Opportunities for training and progression.
  
• And much more...
  

Arnold Clark is committed to creating a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, nurture talent, and encourage ambition. Our goal is to provide an environment where everyone can thrive.

The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.

This role is based in Dundee, with full-time hours from Monday to Friday, 8am - 5.30pm, and rotational Saturdays.

If you're passionate about delivering exceptional customer service and have the skills and qualifications required for this role, please submit your application. We look forward to hearing from you