Store Development Director
5 days ago
Crisis, a national charity for people experiencing homelessness, is seeking an experienced Shop Manager to lead its new Ealing Broadway location. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of those affected by homelessness.
About the Role
In this role, you will be responsible for leading a team of staff and volunteers to deliver an outstanding customer experience, creating a vibrant and fun place to shop, work, and volunteer. You will have the autonomy to develop your shop and engage with the community, attracting volunteers and donations locally. Your goal will be to achieve ambitious sales and training targets, maximizing the impact on our mission to end homelessness.
Key Responsibilities
- Lead a team of staff and volunteers to deliver exceptional customer service.
- Develop and implement strategies to increase sales and improve the customer experience.
- Build relationships with local community groups and organizations to attract volunteers and donations.
- Maintain accurate records of sales, stock levels, and team performance.
Required Skills and Qualifications
To be successful in this role, you will need:
- A minimum of 2 years' experience in retail management, preferably in a charity or non-profit organization.
- Proven track record in achieving sales targets and improving customer satisfaction.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Ability to work collaboratively with colleagues and stakeholders to achieve shared goals.
Benefits
We offer a range of benefits, including:
- Competitive salary and bonus scheme.
- Interest-free loans for travel season tickets, cycles to work, and deposits for rented accommodation.
- Pension scheme with employer contribution of 8.5%.
- 28 days' annual leave (pro rata), increasing to 31 days with service, plus option to purchase up to 10 additional days' leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around core hours 10am-4pm.
- Wellbeing leave to be used flexibly.
- Two days' wellbeing leave (pro rata).
Interview Process
The interview process will consist of a competency-based interview and practical task.
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