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Automotive Client Experience Specialist

1 month ago

Coventry, Coventry, United Kingdom Nixor Full time
Job Title: Inbound Complaint Case Handler

At Nixor, we're seeking a skilled Inbound Complaint Case Handler to join our team within our Customer Experience function. This role will be working within the complaints/relationship Centre, an integral division that delivers unparalleled client experiences and support.

We're looking for a candidate who has a call centre or complaints handling background and is passionate about delivering exceptional client experiences. As a knowledgeable ambassador for our brands, you'll ensure effective solutions and deliver unparalleled client experiences.

Key Responsibilities:

  • Manage inbound and proactive communications with clients, retailers, and third parties on a daily basis, taking ownership through to final closure.
  • Contribute to a dynamic and fast-paced team environment, fostering energy and collaboration.

Requirements:

  • A passion for delivering exceptional client experiences.
  • Aptitude and enthusiasm for learning about luxury brands and cultivating brand knowledge.
  • Ability to thrive in a fast-paced, high-energy work environment.
  • Strong communication and interpersonal skills.

What's in it for you?

  • A competitive salary of £32,000, with the opportunity to earn £160 per day.
  • A comprehensive 4-week training period to immerse yourself in our systems and services.
  • The opportunity to test and experience modern luxury products and vehicles, enabling authentic engagement with customers.
  • Hybrid working, with 2 days per week spent working from home.

If you're ready to immerse yourself in the world of luxury and deliver exceptional client experiences, we'd love to hear from you.