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Trade Counter Sales Assistant

2 months ago

Watford, Hertfordshire, United Kingdom Eurocell Group Ltd Full time
Job Title: Trade Counter Assistant and Driver

Job Summary:

We are seeking a highly motivated and customer-focused Trade Counter Assistant and Driver to join our team at Eurocell Group Ltd. As a key member of our branch network, you will be responsible for providing exceptional customer service, achieving sales targets, and ensuring the smooth operation of our trade counter.

Key Responsibilities:

  • Provide outstanding customer service and support to new and existing customers, confidently communicating product knowledge and driving sales.
  • Pick, load, and deliver products to customers via our 3.5 tonne flatbed trucks and LWB vans, ensuring safe driving practices and maintaining a clean vehicle.
  • Support the Branch Manager with actions and activities, ensuring timely completion and compliance with Health and Safety, company policies, and procedures.
  • Ensure excellence in customer service, operational standards, and branch sales targets are achieved, while developing and maintaining positive customer relationships.
  • Assist with the delivery of branch operations, including warehouse and stock management, front-of-house cleanliness, and point-of-sale.

Requirements:

  • Passion and energy to deliver exceptional customer service and achieve business targets.
  • A hands-on, customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers.
  • A commercial approach to drive sales and maximize margins, ensuring customers always walk away happy.
  • Good organizational skills, with the ability to prioritize and use own initiative.
  • Confident IT user, with experience of MS Office and industry-standard software (e.g., SAP).
  • A full and valid driving license is essential, and a FLT license could be a distinct advantage.
  • Previous branch stock take experience could be a distinct advantage.
  • Comfortable working in a small team and on occasion, alone.
  • Experience within a similar role, ideally in a trade/builders merchant/retail, glazing, or uPVC environment, could be a distinct advantage.

What We Offer:

  • A competitive salary of £26,698 per year, plus 10% Zone Allowance, totaling £29,368 per year.
  • An excellent monthly bonus scheme, which added to your salary would be up to £32,968 per year.
  • 25 days' holiday, plus statutory holidays, normally 33 days in total each year.
  • A free Healthcare plan for all employees.
  • Enhanced Maternity and Paternity benefit.
  • A free Life Assurance Plan of 3x your Annual Salary.
  • Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success.
  • Company Pension Plan.
  • Employee discount on Eurocell products.
  • Discounts across many well-known online and high street retailers.
  • A blend of training, including e-learning and on-the-job training, to help your career development.
  • Care First Employee Assistance Programme, available 24 hours a day, 365 days a year, for confidential support and advice, if and when you need it.
  • Colleague Referral Programme; we pay you for successfully referring people to join our team.