Customer Service Operations Manager
3 days ago
We are seeking an experienced leader to join our team as an Assistant Director of Customer Services. As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality services to our residents, ensuring that their needs are at the heart of everything we do.
With a proven track record in customer service excellence, you will be motivated by the opportunity to drive change and inspire large teams in a complex operational environment. Your expertise in lettings, community safety, and team development will be essential as you coach and guide employees through change.
Key Responsibilities- Lead our operational teams to deliver services to 26,000 homes, ensuring that residents' needs shape the way we work.
- Manage day-to-day operations while delivering strategic outcomes aligned with our mission to create thriving, inclusive communities.
- Work closely with our Managing Director and partner with key business areas to deliver a seamless, resident-centric experience.
- Build strong relationships, both internally and externally, to ensure our services are responsive, innovative, and effective.
- 30 days' annual holiday plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
We are a leading housing provider in Northwest London, committed to creating thriving, inclusive communities. We are passionate about delivering high-performing services that place residents at the heart of everything we do.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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