Employment Support Specialist

7 days ago

Wakefield, Wakefield, United Kingdom Maximus Full time

About the Role

As an Employment Advisor at Maximus, you will play a vital role in helping individuals overcome barriers to employment and achieve their career goals. Your primary responsibility will be to work directly with a caseload of customers, providing them with the necessary support and guidance to secure and sustain employment.

Key Responsibilities

  • Manage a caseload of customers using a variety of coaching strategies to ensure they are prepared for interviews and job searching.
  • Undertake in-depth assessments to fully understand a customer's circumstances, preferences, and holistic barriers to progression.
  • Co-produce personalized, tailored SMART action plans with sequenced interventions and development opportunities.
  • Use an integration framework of local specialist services to obtain support to address specific issues.
  • Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
  • Co-produce effective in-work support plans with participants and employers.
  • Proactively participate in continuous improvement activities to ensure the service continues to deliver excellent customer service.

Requirements

  • Customer-focused with a strong commitment to customer care.
  • A strong team player with a positive and flexible approach to work and colleagues.
  • Previous experience of working in a fast-paced, target-driven environment.
  • Previous experience of delivering services to meet contractual and quality standards.
  • Fully IT literate in using a range of Microsoft Office programmes and modern digital technologies.
  • Strong communicator with the ability to listen, question, and build relationships.
  • Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers.
  • Demonstrable ability to plan and organize workload to meet required targets and deadlines.

About Maximus

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

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