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Catering Operations Manager

2 months ago

South Ruislip, United Kingdom Collins King & Associates Limited Full time

About the Role:

Collins King & Associates Limited is seeking a highly skilled Catering Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily catering and hospitality operations, managing staff, ensuring quality service delivery, and monitoring financial budgets.

Key Responsibilities:

  • Direct and maintain service standards across two sites, delegating tasks as necessary.
  • Oversee service team performance and lead service staff.
  • Conduct performance reviews, identifying areas of success and improvement.
  • Manage financial budgets and monitor costs.
  • Hire and train staff, including temporary and agency staff.
  • Schedule staff rosters.
  • Handle employee issues and conflicts.
  • Ensure customer service satisfaction and build customer confidence.
  • Manage inventory and order supplies.
  • Maintain environmental, food safety, health and safety, and sanitation practices.
  • Stay updated with current industry food and beverage trends.
  • Foster creativity in food and service ideas.
  • Coordinate for events, ensuring smooth execution and customer satisfaction.

Requirements:

  • Excellent communication skills.
  • Ability to make prompt decisions.
  • Strong leadership and managerial skills.
  • Experience gained from a HQ managing their catering services.
  • Excellent communication and interpersonal abilities.
  • Proven experience in catering or hospitality management.
  • Knowledge of food safety regulations and quality standards.
  • Ability to work well under pressure and handle multiple tasks efficiently.