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Concierge - Fleet, Hampshire

2 months ago

Fleet, Hampshire, United Kingdom Four Seasons - Fleet, Hampshire Full time

About Four Seasons Hotel Hampshire:

Four Seasons Hotel Hampshire is a luxury hotel located in the English countryside, offering a unique and exclusive experience for its guests. As a member of our team, you will be part of a dynamic and professional environment that values exceptional service and attention to detail.

Key Responsibilities:

  • Provide exceptional guest services, ensuring that every interaction is personalized and memorable.
  • Act as the first point of contact for guests, handling all inquiries and requests with professionalism and poise.
  • Develop and maintain a thorough knowledge of the local area, including attractions, activities, and events.
  • Collaborate with other departments to ensure seamless guest experiences, from check-in to check-out.
  • Stay up-to-date with hotel services, amenities, and promotions to provide informed recommendations to guests.

Requirements:

  • Previous experience in a luxury hotel environment, preferably in a front-of-house role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
  • Knowledge of the local area, including attractions, activities, and events.

What We Offer:

  • A highly competitive remuneration package, including a service charge.
  • A comprehensive training program, designed to develop your skills and knowledge.
  • Opportunities for career advancement, within a global organization.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to exclusive employee benefits, including discounts on hotel services and amenities.