Sales Representative

2 weeks ago

Exeter, Devon, United Kingdom Cooper Golding Full time
About the Role

We are seeking a highly motivated and experienced Sales Representative to join our team at Cooper Golding. As a Sales Representative, you will be responsible for building and maintaining relationships with customers, identifying new sales opportunities, and driving sales growth.

Key Responsibilities
  1. Sales and Customer Service
    1. Provide exceptional customer service, ensuring customers are satisfied and happy with their experience.
    2. Boost sales by linking products and utilizing your best sales skills to meet customer needs.
    3. Drive sales forward by following up on quotes, promotional selling, and phone marketing.
    4. Collaborate with internal sales staff to expedite quotes and win orders, aiming for the best margin.
    5. During site surveys, ensure customers approve details before placing orders.
    6. Work closely with your sales office to meet delivery expectations and keep customers informed of any delays or issues.
    7. Handle customer complaints quickly and thoroughly, seeking help from Management when needed.
    8. Manage customer credit limits and payments, working with Branch Management to balance sales opportunities and financial risk.
    9. Maintain organized records for each customer to help unlock their full potential.
    10. Stay aware of competitors and customers to spot new sales opportunities and avoid threats.
    11. Help investigate any accidents to prevent them from happening again.
  2. General
    1. Stay updated on product knowledge by attending supplier training and in-house sessions.
    2. Be flexible with your schedule and open to reasonable overtime when needed.
Requirements
  1. Strong sales and negotiation skills, with a proven track record in the construction and building supply industry.
  2. In-depth knowledge of building materials, tools, and their applications in construction projects.
  3. Ability to build and maintain relationships with contractors, builders, and suppliers.
  4. Excellent communication skills, both in person and over the phone.
  5. Strong problem-solving abilities and organizational skills to manage multiple accounts and meet sales targets.
  6. Proficiency in CRM software, inventory management systems, and Microsoft Office.
  7. Experience in the construction or building supply industry.
  8. Valid driver's license, with the willingness to travel and manage a sales territory.
  9. Degree in Business, Marketing, or a related field (preferred), but relevant industry experience is highly valued.
  10. Certification in sales or construction (optional, but a plus).
  11. Customer service experience, with the ability to handle inquiries and complaints effectively.
  12. Team player with good time management skills and the flexibility to travel as needed.
What We Offer

We offer a competitive salary, pension, employee assistance programme, perks membership, and staff discount. You will be joining a friendly and welcoming team with excellent benefits and opportunities for career progression.

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