Hospitality Ambassador for Premium Country Pubs

2 weeks ago

Amersham, Buckinghamshire, United Kingdom Premium Country Pubs Full time

As a key member of our team, you will embody the warm and welcoming spirit of Premium Country Pubs. We are seeking an enthusiastic and energetic individual to join us as a Hospitality Ambassador.

About Us

Premium Country Pubs is a family of friendly pubs that pride ourselves on delivering exceptional customer service in beautiful rural locations. Our guests come to relax, unwind, and enjoy good food, drink, and company. As a Hospitality Ambassador, you will play a vital role in ensuring our guests have an unforgettable experience.

The Role

We are looking for someone who is passionate about hospitality and has excellent communication skills. As a Hospitality Ambassador, your primary focus will be to provide exceptional customer service, ensuring our guests feel valued and cared for. You will work closely with our team to create a warm and inviting atmosphere, making every guest feel at home.

Responsibilities
  • Greet and serve guests, providing a high level of service to ensure their satisfaction.
  • Maintain the highest standards of cleanliness and safety, adhering to our rigorous health and safety protocols.
  • Work collaboratively with the team to create a friendly and welcoming environment, promoting a positive atmosphere.
  • Develop a thorough knowledge of our menus, recommending dishes and drinks to our guests, enhancing their dining experience.
  • Champion our brand values, ensuring consistency in the delivery of our services and products.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • A passion for hospitality and a desire to deliver exceptional customer service.
  • The ability to work effectively in a fast-paced environment, maintaining a calm and composed demeanor under pressure.
  • A willingness to learn and develop new skills, with a focus on continuous improvement.
  • A commitment to upholding our brand values and standards.
Benefits

As a Hospitality Ambassador at Premium Country Pubs, you can expect:

  • A competitive salary: £8.60 per hour for 16-20 year olds and £11.44 per hour for 21+ year olds.
  • A fun and supportive working environment, with opportunities to develop your skills and career.
  • A comprehensive training program, including workshops, webinars, and regular reviews to ensure your continued growth and development.
  • A generous benefits package, including a pension scheme, 28 days paid holiday, and high-street shopping discounts.
  • The opportunity to work towards a Level 2 Hospitality Team Member Apprenticeship standard over the course of 15 months.

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