Senior Retail Operations Manager

3 weeks ago


Coventry, Coventry, United Kingdom Card Factory Full time

Candidate Overview

We are seeking an exceptional Retail Operations Manager to join our team at Card Factory. This role will be a great opportunity for someone who is passionate about delivering excellent customer service and has a strong background in retail operations management.

Key Responsibilities:

  • Support the Store Manager in driving commercial growth and delivering excellent customer service.
  • Develop a team culture that puts the customer at the heart of everything we do.
  • Lead the store team in the absence of the Store Manager.

Requirements:

  • Customer-centric with a passion for driving excellence in service.
  • Good leadership skills with the ability to motivate and develop a team.
  • Positive, forward-thinking approach with a focus on commercial growth.

About Card Factory

We are a leading retailer of greeting cards, gift wrap, and other social expression products. Our team is passionate about celebrating our customers' life moments and we are committed to delivering excellent customer service.



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